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I have a few product related questions for the new store front I just set up so I apologize if this is not the right forum.
1) With the POS Credit Card payment option, we need to collect the 3 digit 'authorization' code on the back of credit cards so we can manually process the transaction. There is an authorization code field in the Order Manager screen, but how do we ask for the authorization code to be entered by the purchaser along with credit card # and expiry date when they place the order?
2) The 'upload' product feature is great. Is there any way to include the 'Options' in the template? Many of the products we sell have 'options' and at present we have to upload the products from the template and then edit each product 1 by 1 to add the options.
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Hi Neil
To answer your questions:
1. We do not store CVV value with the POS method as it is against Payment Card Industry regulations.
2. Unfortunately the upload template is rather limited and it requires the fields to already be in the database to be uploaded to. For example, you have to already have your categories defined before uploading products. So, at the moment, we do not have the ability to have options in the template.
Thanks for the contributions,
Rob.
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Hi Rob,
If QSC cannot transmit CVV numbers then how do you suggest we go about obtaining it? I do not allow my employees to run cards without the CVV because it increases the risk fraudulent purchases. Also, as merchants we are charged higher fees without the CVV. Please advise.
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Greetings,
While I appreciate this is something that's an inconvenience it's one mandated by the PCI board and it's not one that we can circumvent, or suggest a way to do so other than using a payment gateway on the shopping cart. I.e it has to be taken at the time the CC info is submitted for authorization and then discarded which is not possible when the transaction is being run after the"purchase". Quick Shopping Cart previously included a field for the CVV code on the order page for Point of Sale (POS) transactions. However, this field was removed for compliance with current regulations.
If you want to capture the CVV code, you can use a payment gateway such as Innovative, Authorize.NET, or QuickBooks Merchant Services, or your customers can use PayPal, where the credit card transaction is handled on PayPal's site.
This is one of those cases were I have no latitude with regards to workarounds.
Regards
John
QSC Team.
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Can you make a way that we can control HTML page titles, on all product pages. This would be a good start. It would also be good to control H1 statement and alt tags also on a product by product page, for SEO on Google.
Respectfully,
Kerry J. Mosher
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Hi Kerry,
Thanks for the input -- We've added these to our list of features for future QSC releases. One question: What H1s would you like to have control over?
--Steve, QSC Team
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Our Quick Shopping Cart store sells yarn/knitting-related products. We carry each type of yarn in several colors and would like to be able to input the quantity of each color in the options section. For example, if we have a total of 20 skeins of "Moods" yarn, broken up into 12 skeins of blue yarn and 8 skeins of pink, there doesn't seem to be any way to link these quantities to the color options. As a result, a customer could order 9 skeins of pink yarn and the order would go through, since we have a total of 20 skeins of this particular yarn. However, the customer would have no clue that we only had 8 skeins of the pink yarn in stock and would have difficulty in filling the order. Therefore, in the past, we have had to list each color of the same yarn separately (as separate products), in order to input the quantity of each color accurately. This method is very redundant and takes a lot of extra time. We were hoping that the recent upgrade to Quick Shopping Cart would have rectified this quirk, but apparently, that has not happened. Is there any way to get around this "bug" or any plans to hopefully fix this bug in the next upgrade?
Thank you in advance for your attention to this matter.
Sincerely,
Deborah
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Hi Deborah
We are aware of the current limitation in the inventory handling of options. As you have described, if you need to capture inventory, you need to have everything as its own product. Improving inventory is something that is further down the long term roadmap.
Thanks for the contribution,
Rob
QSC Team
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Hi,
Currently I use Daisy for my template. Since I see that you have been adding new templates (of which I have tried), I was wondering if you guys would be able to make some subtle changes to the Daisy one so it could be more versatile. Could you perhaps create a third Daisy one that has the softer colors of Baby Things or I Do templates? And would it be possible to have the daisies not showing in the header block and just have it blank like you have done some of the other ones? I really love the Daisy template, but the colors are really too dark for a baby website. I have tried adjusting the colors, but it really looks funky when the daisies in the header block stay the same color when everything else has changed. If it is possible to make those changes and create a third Daisy template, you would make me a very happy person. Any idea yet on when to expect a gift registry? This would also help my business tremendously and I have no doubt many of the other ones as well. Keep up the good work!
Thanks,
Patti
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Hi Patti
Thanks for the feedback on the Daisy template. We will discuss this with our Creative team and see what we can do.
Thanks also for the vote on a gift registry. We have an extensive roadmap with a lot of feature requests on it, so hearing the feedback from the end user helps us to determine priorities.
Regards
Rob
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Are there any plans to make Ebay motors categories available when listing an item on Ebay? All of my items need to be listed on Ebay Motors, but I end up having to manually list them because this entire category and sub-categories are missing.
Thanks,
Daniel
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Hi Daniel
That is not on our radar at this point, but thanks for the feedback, we'll look into it.
Thanks for the contribution,
Rob
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I use the WebConnector to transfer my customer invoices to QuickBooks. For the most part it works pretty well, but there are some big problems that really should be fixed:
1. When a QSC invoice is brought into QB, it is dated with the date the invoice was created, not the date the sale was closed. This is flat out wrong and it is a big problem for anyone who has to pay sales tax, especially those of us who pay monthly. The way it works now, sales tax data for previous months can change each time an order is completed in a current month if that order was created in a previous month. That gives us a moving target which make it almost impossible to determine the correct sales tax due. I did not notice this right away, but I am in the middle of a sales tax audit and this error is costing me hundreds of dollars in accounting fees as well as penalties and interest.
What we really urgently need is for the WebConnector to use the date the order was CLOSED on the QB sales receipts, instead of the date the order was CREATED. That will solve the problem!
BTW, this problem is also seen in the reports, which only show shipped invoices, and which use the create date, rather than the closed date.
2) The items are all coming over as a single item called QSC Item. What we really need is for the WebConnector to specify the correct item in QB.
3. Sales tax is coming into QB as a line item in the sales receipts. It should be broken out as the sales tax.
Is it possible to get a fix in for any of these problems anytime soon?
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Greetings Sandra,
Thank you for your recent comment on the QuickBooks integration with QSC.
1. I'm having a discussion with the team with regards to this issue and the implications of making such a change and when it could be enacted.
2. Has a lot of traction with our store owners, and have been included within the future roadpmap for the program.
3. Similarly will be looking into that along side #1
Prior to even discussing 1 and 3 with the team I'm afraid I don't have a meaningful timeline on when these could be included within the web connector , number two is already within our roadmap for a future edition. We'll make announcements re any changes to the web connecter/ Quick Books Integration as they become available.
Regards
John
QSC team
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A paid analysis of my QSC site has shown the following:
WARNING! The URL you entered sent a redirect Location: HEADER response. Below are the redirect Location: HEADER responses sent by your Web server which the analyzer followed in the order received:
Redirect URL: http://www.shop.lyonsperformance.com/splashPage.hg;jsessionid=04A3C60E63570CE32C8D03E20AE6D04D.qscweb26
Redirect URL: http://www.shop.lyonsperformance.com/main.sc
Note: During processing, at least one unfriendly character was found in the URL. Characters which are sometimes denied in URLs by search engines are:
', ?, #, >,
Line 138 column 52: trimming empty
Line 1,128 column 1: discarding unexpected
Line 1,128 column 5: element not empty or not closed
Line 1,128 column 9: element not empty or not closed
Line 1,128 column 13: element not empty or not closed
Line 1,128 column 48: element not empty or not closed
Line 1,130 column 334: element not empty or not closed
Line 1,130 column 334: proprietary attribute "uid"
Line 1,130 column 334: proprietary attribute "mainsrc"
Line 1,130 column 334: proprietary attribute "wstxclass"
Line 1,132 column 29: element not empty or not closed
Line 1,132 column 29: proprietary attribute "uid"
Line 1,132 column 29: proprietary attribute "mainsrc"
Line 1,132 column 29: proprietary attribute "wstxclass"
Line 1,133 column 29: element not empty or not closed
Line 1,133 column 29: proprietary attribute "uid"
Line 1,133 column 29: proprietary attribute "mainsrc"
Line 1,133 column 29: proprietary attribute "wstxclass"
Line 1,133 column 424: element not empty or not closed
Line 1,133 column 424: proprietary attribute "uid"
Line 1,133 column 424: proprietary attribute "mainsrc"
Line 1,133 column 424: proprietary attribute "wstxclass"
Line 1,133 column 803: element not empty or not closed
Line 1,133 column 803: proprietary attribute "uid"
Line 1,133 column 803: proprietary attribute "mainsrc"
Line 1,133 column 803: proprietary attribute "wstxclass"
Line 1,133 column 1,123: inserting implicit
Line 1,133 column 1,123: trimming empty
Line 1,165 column 21: inserting "type" attribute
How do I fix this? Or is this something you need to do on your end?
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Greetings Matt,
Most of these items that appear are very much in the "sometimes denied" though without direct examples of which engines would reject it under which circumstance it's very useful to troubleshoot. The use of a ? does not preclude the page being discovered and ranked. There's certainly discussion on whether they are ranked at a lower value than a static page but I've not seen a major engine refuse to index on the basis of those characters withing a URL. While I've not fully examined the implications of this most of the items mentioned such as proprietary attribute are nothing more than us creating an item for our application to use. While I am certainly interested in looking at tidying up some of the items it's highlighted I don't have any practical steps you could currently take to avoid most of these messages but I am sure, though verifying this, that all the items mentioned have a negligible impact on how your pages will rank.
Regards
John
QBC team
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I have a few question regarding Feature Requests. I'm trying to do a quantity discount and can't seem to find a viable way of doing so. We run a custom embroidery shop and don't want to charge the same for someone ordering 72 pieces as someone just ordering one.
Choosing sizes of garments also seems challenging without having separate product items. The options are limited into only allowing a drop down and not having text-input.
Let me know if you are thinking of implementing anything that will ease any of these concerns or if there's a feature roadmap/request portion for QSC. Thank you,
-Nick
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Greetings Nick,
The roadmap we have is internal presently and forums such as these, or suggestions through the feedback link,count as user requests which we then act upon. We have all of the items captured within our roadmap for the bulk items and quantity discount. A work around that some people have been using is to offer 4 separate products e.g 1-10 10-25 .. etc and then using that as the basis for the pricing for multi items though it's not that neat when you have many items within the store. We're always looking at ways to better represent the attributes of items including keeping separate stock figures, pricing schemes etc. Thank you for taking the time to make the request is really does help us in terms of which items to work on next.
Regards
John
QSC team
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I have over 11,000 products on my website and I am trying to delete all products in one category so I can reload them into the correct category. I have downloaded the products that I wanted to delete and have chosen delete for each product on my excel sheet. When I try to import the excel sheet it takes over 5 hours and still does not take all the changes. I called your help line and they said that I have a lot of products and that is what is slowing it down. Is there any work arounds and is this correct. I signed up for unlimited products and I was not aware that I would have such a diificult time with this. Any help or suggestions? I am very frustrated with this program.
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Greetings Lynn,
While the unlimited products is a promise we make there are, limitations on how many can be acted upon at a time. This depends on many factors relating to the owner's store that it's hard to give an accurate determination of how many changes can be made at ones. A workaround for this issue would be splitting the spreadsheet up into 11 items of 1000 and then uploading those separately would achieve the result required.
We're looking into ways to improve the way this is handled within a future version.
Regards
John
QSC Team
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John - I already have been breaking up my Excel sheets into less then 1000 each when I am working with deleting products, but I still have issues with timing out. We took turns sitting at the computer yesterday for over 8 hours, just making sure we were not logged out. It seems to not be connecting as well as it should. It also does not take all the deletions at once. Such as: When I look on my site it says 30 items deleted, then I publish and it says 7 items deleted, then I publish and it says 19 items deleted. Is there a queue holding these deletions somewhere? I really do not get why it is doing this. This is not something I need to constantly do, I just want to get the site up and going in a way that is more presentable to our customers, then it will be minor changes. It was so easy to upload all of our products initially, I never would have done so, if I realized the problem with multiple deletes. Should my deletions be taking this long? Thank you for your help.
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Is there any way to customize the shipping options to individual items. Such as first class and priority for this item and first class and parcel post for this item and priority only for this item and so on....? I'm finding the shipping options a bit limiting are there any plans to update this in the future?
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Greetings Tami,
Thank you for your feedback on the shipping options. This level of control is not currently possible within Quick Shopping cart . We do have choices such as you've mentioned within our roadmap for inclusion within a future release.
Regards
John
QBC team
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Just a follow up and an additional request.
(1) About a month ago you promised that the "payment status" field would be removed from the invoice since it is confusing customers. I know this does not have high priority but it really must be an easy fix to make. Any time frame?
(2) For those of us who utilize the address export feature it would be nice if the following additional data could be included in the export file:
- shipping method
- weight
- number of items purchased
I am currently using shipping software and have to manually add these fields to the export file. In addition the export file must be converted to a csv file before it can be imported into any shipping software. Any chance the the file can be exported as a csv file instead or in addition to an xls file in order to save a step?
Thanks!
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Greetings David,
This is indeed a fix that we are doing and it should be within the next main release. I'm unable to provide specific timelines for features but can assure you that the promised change was acted upon and we'll post to the blog as soon as it's publicly available.
For point 2 I have had a similar request that was entered into the roadmap for future inclusion though for different data. We'll take a look at how we can best improve the label export.
Regards
John
QSC team
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Are you looking into an easier and quicker way to delete mass quantities of products such as: "Delete Products in in a specific Category" or just click and delete products within a folder. I have been trying to delete a large number of products so I can reinsert them with different pricing, product numbers, etc. but it is taking a long amount of time, days in fact.
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Greetings,
I believe this is related to the earlier comment on how to upload/ modify large numbers of products. Splitting up the changes into batchs of 1000 or smaller and then uploading them would be the quickest way to currently achieve this. We're looking into improved bulk handling for a future version of the Shopping Cart.
Regards
John
QSC team
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Still wondering if the Category style 3 is going to be corrected? I know it isn't my images, as I have tried several sizes and sizing to fit what the image sizes are supposed to be, and still it distorts the pictures. Thank you.
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Hi Beverly,
This issue has been resolved in development and will be released in a future version of QSC.
--Steve, QSC Team
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Hi, John-
I have another question about shipping features. We offer our customers different grades of delivery - standard delivery and inside delivery - for many items. It is very confusing for a customer to reach the shipping options during the process of checking out and seeing only one radio button labeled 'standard' only to find they had to select inside delivery as an option back on the product page. Will there soon be a way to create further options there? Or, perhaps a way to add an item like inside delivery - which is a set cost - to the order during the checkout process? We just wish our shipping options could be there in the shipping options box instead of only having a single option.
Thanks,
Andrew Guay
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Greetings Andrew,
We're always looking at ways to improve the choice and variety of shipping options within QSC but the ability to add on a surcharge may be best handled presently with a related product of "inside delivery" for all items that it applies to? I'm trying to think of a way we could accommodate this within our current system or the best way to extend it to do so.
Excellent job on the design and info within your shopping cart I wish I had a fireplace to encase in one of your products
Regards
John
QSC
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Hi, John-
Thanks for taking a look at our site. We realize your product is under continued development and appreciate your efforts to acknowledge suggested areas of improvement. We have one more concern that has been problematic lately - we'd like to be able to edit options instead of having to delete them and then replace, turning on the option on each product again. If we find a mis-spelling, for instance, we would have to delete the option completely and then add a new, correctly spelled option that is not selected in any of the products the original option was.
Thanks again,
Andrew
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Greetings Andrew,
A good idea and one which is added to the future list of changes.
Regards
John
QSC
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Greetings,
I am beginning to work on a print catalog and would like to know if there is a way to download my store into a graphics program so I can edit it. I would like to have the catalog match my site.
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Greetings Matt,
This is something that we currently don't have a feature for,to be honest this is something that I'd not even thought of though I could see how us creating a PDF of the store would be rather useful though not currently on our roadmap.
Other than manually traversing the store and taking screenshots I don't think there's an immediate way to carry this out. Thank you for the idea we'll take a look at the feasibility at providing such in the future.
Regards
John
QSC
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I would also benefit greatly from being able to maintain/update my PDF catalog from the QSC! Please bump this one up to the top of your list, except, of course, after fixing the problem with the order date that is brought into QuickBooks with the WebConnnector. That one has serious legal implications for sales tax reporting that can not be ignored.
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Greetings,
It's too early to say what we'll be doing with the catalog but thanks for letting us know that you too would find it of use. The other matter is already under investigation and as soon as I have a course of action we'll pass it along.
Regards
John
QSC Team.
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I have a small but significant template change request. I am currently using "Digital Music B" (having switched from Business 1-B. While the templates are somewhat similar I prefer the color choices in the Digital Music template.
The font for product prices are too small. I am unable to alter the font size as it is not an option in the "Customize Colors And Fonts" menu. This was an available option in the previous template that I used.
While this seems like a minor issue it is extremely important that the customer can easily find and see the product prices. Many of my customers are older and have a bit more difficulty with small fonts. I would like to see either the font size increased and in bold type or have the ability to modify the font size and weight in the options menu. I don't feel that this would alter the integrity or overall appearance of the template.
Thanks!
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Greetings David,
Thanks for the suggestion. I've passed this concern on to the designers and we're considering this change for an upcoming release.
Regards
John
QSC Team
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