Quick Shopping Cart ver 2.05 release
Quick Shopping cart 2.0.5
The
latest build of Quick Shopping Cart 2.0.5 has made it out into the
world today. Our focus this time was on polishing up the templates,
further improvements to speed and stability and we've added conversion
tracking for Traffic Facts users which can be located in Webmaster Tools > Conversion Tracking and then add in your Traffic Facts ID.
Template Fixes
All
the bugs have been weeded out of the “Flower Power” as well as the pun-free improvements made to Vintage Paint, Orange Peel, Health and
Fitness,Golfer's Dream, and Solid Neons so if you were having issues
they should have “automagically” corrected themselves . The same goes
for the product options that weren't updating in accordance with the
page color.
Inventory choice ( what we didn't get to )
Of
late there were many requests to change the manner in which the
inventory items are decremented in your cart. E.g After payment is made
or when the order is made. Both are equally valid and rather than
revert the selection to the pre 2.0 ( upsetting all those that thanked
us for it) it's going to be included as a choice in a future version .
Thanks you all for your feedback and we hope you'll keep it coming.
I am using template "Jet Black" which I have modified with my own colors. In the header a black square is left there from the template. It doesn't change to my background color, it just stays there as a black square. When I right-click on it and do "save background as" it's file name shows up as "header_boxes_1". I didn't put it there.
You can see it on my page at
http://shop.florineeditions.com/main.sc It's the black square between my yellow girl logo pic and my title. Does anybody have a suggestion on how to clear this out? This site is going to an art show in Las Vegas next week and I need it cleaned up.
If this is a known bug and it's not possible to fix it right away, I'd like to know that, too, so I can start doing over another template.
Thanks
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Greetings,
I'm afraid there is no way that we could think of that you remove that image , we then looked at ways in which we could easily remove it and came to the similar conclusion that in the short term a template change is likely to be your best chance of success. I believe the template NEON may be the best bet for recreating your existing site. However for us to have templates that you can change 95% of yet leave an image that really only works with a black background is an issue that I'll call an omission rather than a bug but one that we'll treat with the same level of seriousness. Thanks for bringing this to our attention.
Regards
John
QSC Team
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Thank you, John, for the very fast response AND for the recommendation of a template that's better suited to my needs. You told me exactly what I needed to know. Y'all rock!
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Neon template is working out worse. The main background is not changing although I put a change color in, the header background color is not an option, not much of anything is working there. Any more suggestion? I'm not being sarcastic in the least -- don't think that. I need to get the job done. Thanks
Reply to this
Greetings,
I appreciate that you're being sarcastic and hadn't taken it that way. We'd had a quick chat on the best template for you and I'm afraid we erred in this case and will take another look at this given that we were wrong prior I'm reticent to make the same error twice so will get back to you in the near future.
Regards
John
QBC team
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Hi! I'm not sure if this will help you but the following code can change the background color and font color in the header:
...place your content here...
The number of breaks will set the height of the header or you can probably use a height command in the div style statement. This example uses a black background with white test font.
Before experimenting with code you should copy all the code in your existing header into notepad. Then if you need to reinstate the original code you have it available.
Hope this helps.
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Apparently you cannot post code on this blog without it being dropped.
The code that was dropped on my previous response without the brackets is:
div style="background: #0000; color: white;"
...place content here...
div
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The Health and fitness template, while the search box is now fixed. The page border is still not fixed, you added a border around the categories and changed the featured item button to match a color I want, but the page border is still not working. So my page is still not ready to be published, and I still can not take advantage of some of the new features and I can not add new products or get ready for the holidays without a professional looking page. When can this bug that I has been identified for over two months be fixed?
Reply to this
Greetings,
Vincent can you please let me know what browser type you are using since I'm able to see a border within the preview on this template and would like to get to the bottom of this for you
Regards
John
Qsc Team
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Shipping options to the customer currently present UPS first, and USPS second (and sort of hidden). is there a way to have the shopping cart default to USPS first?
Reply to this
Greetings,
Firstly thank you for the question relating to the order the shipping choices appear in. There presently isn't such an option available for the ordering and where UPS is an option it will appear at the top of the list.
Regards
John
Qsc team
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John,
I checked the preview in IE 7 & Firefox 2.0.0.6 on one machine and IE 6 & Firefox 2.0.0.7 on another machine.
All browsers do not show a page boundary, there is a boundary around the categories & welcome text, but not the page itself. That is what I am referring too, it is all open and not enclosed by a border.
I have one on my current site, pre 2.0 release.
When will this be fixed?
Reply to this
Hi Vincent,
We've identified the issue with your template, and the fix will be included in an upcoming QSC release. Thanks for your patience!
--Steve, QSC Team
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I am using the business light template for my site and was wondering if we will ever have the control to modify the width of the main space as well as the ability to create a box under the menu buttons. There is a lot of wasted space on this template.
Reply to this
Greetings Matt,
There are ongoing improvements to the templating system that are heading in the direction you mentioned. While you currently can't adjust the central area it certainly something that we're looking into as well as ceding further control to the user on their choice of display.
Regards
John
QSC Team
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Is there a way to turn off sales tax for specific users or coupons. I am trying to setup a reseller for my product, they are in my state so thier orders are being taxed.
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Greetings,
I'm afraid that there's currently no way to remove individual customers from the sales tax if it's enabled. A work around would be to issue a coupon to people that are the same percentage off as their tax rate which isn't ideal. We're planning to address tax exempt shoppers within a future release of the cart.
Regards
John
QSC team
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Hello John,
I was making a purchase on my own website to see the exact procedure. During checkout it kept on prompting "This page has secure and non-secure items - do you want to display the non-secure items also". All the images are securely uploaded in the QSC console. The images and content were the same irrespective to the choice I made (do not display nonsecure or display all). I reduced my internet security preferences but still prompted the same way.
Can you tell me what am I doing wrong over here. I do not want to scare away customers with this prompt, especially since it is being advertised as a secure website.
Thanks,
Ravi
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Ravi,
It looks like the Google analytics javascript call in your store header is the culprit here and by replacing the first URL with the following in your header you can prevent these warnings from occurring.
https://ssl.google-analytics.com/urchin.js
Please let me know if this doesn't work for you.Regards
John
Qsc Team
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Hey John,
Mazel Tov with the Analytics code!!!
My next question is regarding Affiliates. I am planning to become an advertiser with an Affiliate Marketing Program. One of the requisites for tracking actual affiliate sales is adding a code in the checkout complete/order confirmation page. Will I be able to add an affiliate code in the checkout confirmation page. I believe it can be edited in the Invoice Customisation Section. However, not exactly sure.
Thanks,
Ravi K.
Reply to this
Ravi,
If you could let us know the affiliate, or a sample of the code, then I could give a more authoratitive answer though you can indeed add HTML within that section and most affiliate codes would work there.
Regards
John
QSC team
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How about adding a field to the coupon section that allows no tax with that coupon code? In a related area, I would like to send out a free product sample through the cart, the coupon allows me create a free item, but charges shipping, or I can create a free shipping but no discount on the item. Any thoughts?
Reply to this
Greetings,
Presently the coupon to do that,intelligently, is not available and other than a guestimate of the tax being an average of 7.5% as a coupon it's something I wouldn't mind seeing us doing in a future release. The secondary issue is a little trickier and it comes down to a number of factors. One is that the merchant accounts can't process a zero charge and other than on the "will call" section there's no practical way to do such.
So other than creating an item that say left $.01 in the cart the cost of the item with shipping I'm afraid nothing comes to mind. I'll go play with this scenario and see if there's a better way to accommodate this.
Regards
John
Qsc Team
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Not sure if this is the right place for enhancement requests. It would nice to be able to have the "Category" and "Product" pages have unique page titles and Meta Tags. At a minimum you should pull in the product title as the Page Title and the product description as the Meta Description. The one of the most important factors in ranking your site is the Page Title.
Reply to this
Hi Brent
Thanks for the input. This blog is a good spot to put your 2 cents in for enhancements and observations on what works and what is needed. We'll add that to the mix when we get to looking at SEO enhancements.
Thanks for the contribution,
Rob
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Steve,
Not to be picky but you said this same thing on a previous post that it would be fixed, when I referred to ticket number Incident ID: 2476510, your response was
"After looking at this on your site, I believe that this is a bug and will write it up and make sure it gets fixed. It will be included in an upcoming patch release."
Today you mention basically the same thing, just wondering how much longer I have to wait?
v/r
Reply to this
Hi Vincent
It should have been resolved in last week's patch. If you still have problems, its probably best to funnel it through Support channels so it can get tracked to resolution.
Regards
Rob
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Does QSC support gift certificates. If I sell a certificate for a certain amount, how does the customer apply it to their purchase?
Reply to this
Hi Matt
QSC does not really support gift certificates at this point. There is probably some complicated workaround using coupons that you could set up, but it would not be a very clean implementation and off-hand I don't recall any sites that do anything like that. It is on our long term radar to do something in that area.
Maybe if someone out there does something with gift-certificate-like coupons they could share what they did.
Thanks for the feedback,
Rob.
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It seems like there is alot of things down the road. Can you give us a timeline for proposed deadlines of these changes? I'm a little upset that QSC can't handle a simple gift certificate. There are thousands of websites that offer gift certificates online. The issue I see is how does the customer apply the gift certificate credit to their purchase? If you need to see specific examples of sites with gift cards let me know.
The speed of the timeline will determine whether I continue to use QSC as my storefront.
Reply to this
Matt,
You are correct that there's many items on the roadmap we have, giftcards being one of them and while it's far from ideal that we currently don't handle them we have been making good progress into setting up the framework for these to be in a future release. I currently do not have a implementation date for this feature though I can say it's unlikely to be in the near future.
For the meantime I can suggest a manual process where people purchase a "giftcard" through the site and then you set up a one time use coupon for redeeming it. I would make the codes non sequential and hard to guess in this case and can suggest methods of doing so if you would like to try this route. Obviously if you have a high turnover in gift cards this could be unwieldly but for occasional / light use it provides the customer with the same experience
Regards
John
QSC Team
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John,
Iappreciate your honesty. I know what its like to take on a reorganization project as I have done it several times for large corporations. I do like the fact that this blog is now monitored more frequently. When I started with godaddy in March, the blog was seldom updated.
I will try your suggestion for the gift certificates and let you know how it works out.
Keep those updates coming!!
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I am selling custom engraved items. When a customer purchases an item I need to provide a text box for the user to input what they want engraved on the product. Currently all I see under options is a drop down where I can input predefined text strings. Is it possible to get this text field added either in the product description itself or in the invoice during the checkout phase?
Many Thanks,
Tom
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Hi Tom
Yes, a freeform text box in the product description area is an often requested feature and we have it on our roadmap to be included with some storefront refactoring down the track. For now, the work around is to have the customer type in the information into the Special Instructions box in the checkout steps.
Thanks for the contribution,
Rob
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Rob,
I do have a ticket open, I have had it open since 23 Aug, when I submitted the ticket. I also mentioned through this blog several times.
I will take your advice and reply to support again on this issue, but in multiple correspondence via the blog and support that this bug would have been fixed.
It wasn't that is why I reference my incident number in my post again, so I could get an answer as to why it wasn't fixed and when it will be fixed.
Once again my Incident ID: 2476510 for quick reference.
Thoughts?
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Greetings,
Out of the items on the ticket The text of the sign-in page, register page and contact-us page are not currently customizable. The fixes that we thought would be included in 2.05 will be in the next version 2.06 which will resolve the page border issue as well as most of the items within your ticket. I'll post a note to the blog when this release occurs. I apologize for the earlier information the intention was to have already resolved the outstanding items.
Regards
John
QSC Team
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How do you get your street address to show up on the printed invoice form? (the address used to be on there, somehow you guys dropped it with the new QSC revision. It should be added ASAP since some of my orders are paid by PO using the Print&Call method and these folks don't know where to send a check!) The label at the top of this document needs to say "Invoice#" if it is not yet paid, a couple customers companies wouldn't pay the bill on an "Order" it has to say "Invoice" they told me that this would not pass an audit.
Gary
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Greetings Gary,
Sorry for the delay in getting back to you.
To add in your address to the invoice follow these steps. Goto storefront and select "invoice customization"
Click within the header at the end of QSC company name and select "company address" from the dropdown, click add, then preview. If it works press save and you can republish these changes.
You can also use this same section to add the word invoice . An example follows for one to be displayed at the op center. <center><h3>invoice</h3></center> place this just below the line for invoice header content
Hope this is of use to you.
Regards
John
QSC Team
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I have a suggestion for the QSC payment types. Currently, I do not use any merchant accounts with my QSC. I only use PayPal. Some customers don't realize that if they select PayPal, and do not have a PayPal account, they can still pay via credit card without signing up for PayPal. They can simply checkout and when they get redirected to the PayPal sign on page there is an option there to pay without an account. Unfortunately my customers that don't know this will always select "print & call" and then call me to give me their credit card info over the phone. I can't do this so I tell them to log back on and place a new order using the PayPal payment type and follow my instructions above. Then I just log on and cancel the first invoice. My customers have been very understanding, but I'd still like to cut out this gray area.
In order to help with this issue, I have a few suggestions:
1] Add another payment type called "print and mail money order". I enabled the "print & call" payment type only because I have some customers who prefer to mail in money orders. So I tell them to use this option. But it's not very accurate in its wording. If there was a "print & mail money order" payment type, I'd turn off the "print & call" payment type and it would save me time and a phone call for my customers.
2] Perhaps allow us to be able to edit the text of the Payment type field.
3] Perhaps add a message box or popup that will alert the customer that they can use a credit card using the PayPal site without signing up for PayPal. I haven't really looked at the checkout screen closely enough to know if something like this can be done? Maybe you can add an option in the QSC console under the PayPal payment type to add an additional payment type called "Credit Card". If the customer then selects this option it'll just take them to the same page as if they had selected "PayPal", but it would eliminate the customers who try to call me with their credit card info...just a few thoughts.
Once again, keep up the good work.
Thanks and best regards,
Tony P.
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Hi Tony
Thanks for the observations and suggestions. We have it on our roadmap to increase flexibility in the payment options to help reduce confusion over things like what Print & Call really means.
As for Paypal.... yes, it seems to be an issue that people just don't know what Paypal does. One of the things we did with 2.0 was revamp the final page in the checkout to give more details to the shopper about their ability to use Paypal even without an account, and to be able to use a credit card on Paypal. We are considering moving to PayPal Express some time in the future to try and help alleviate these issues.
Did you know that you can edit the text box beneath the Paypal payment option that appears in the checkout process? You can do that from in the Admin console under Payments where you set up your Paypal option. You could put some words in there about accepting credit cards. That may help.
Thanks for the contribution.
Rob
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My inventory is/are seats at a concert venue. My merchant account does not subtract the inventory until the I manually capture the funds. This has resulted in double-booking seats. This is a serious problem for me as I must contact guests and tell then they cannot have the seats they just paid for. Is there any way to auto-capture the funds or to have the inventory subtracted as soon as an order is placed?
Thanks
Dennis
Reply to this
Greetings Dennis,
This is indeed on our roadmap to offer users the choice at which point they consider the item sold and when to remove it from inventory. I'll update the blog as soon as we have that in place.
Regards
John
Quick Shopping Cart team.
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Hi John,
I have exactly the same problem (I sell tickets as well). Do you know when this problem will be fixed? I would like to stick with Godaddy but I need to start selling tickets for a new event soon.
Thanks!
Evan Brenner
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Greetings Evan,
The "problem" is being addressed and currently is part of the next major revision. While I can't give specific timelines for the release it's our intention to allow users the choice of when they consider an item sold and to remove it from inventory. As to expanding it to have in stock / out of stock to fit the needs of event sellers better we're certainly looking at that option for a later release.
Regards
John
QSC team
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Hi John
I am writing to see if there are any plans to repair the fault 1st mentioned 10/5 by Dennis "merchant account does not subtract the inventory until the I manually capture the funds" with our business this issue has cause many problems with multiple orders coming in and not manually capture quick enough and also pay pal pendings don't allocate stock.
When pay pal has taken the money and its pending clearance the stock should be allocated the same with credit cards.
This issue is relatively new for instance you introduced this problem during a particular upgrade because it has been ok previous holidays.
Will this be fixed by Easter? our next shopping peak?
This problem has caused a lot of phone calls to customers trying to explain why we can't fulfill their order as placed.
Thanks
Wayne
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Wayne,
We released this change in the prior version ,details are here , Do we validate? Parking, no. Xhtml? Yes! 2.1 released to allow the choice of when inventory is decremented at point of order or when the order's processed. Happy Easter
Regards
John
QSC team
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A couple of inquiries
One, It would be nice for us to be able to add pages to our shopping cart, such as a "links" page.
And second, boy the option of having a text box for users to input data would sure beat using the special instructions" option you have been offering. That option seems pretty cheesy and confusing to me.
Reply to this
Greetings,
Firstly good timing, nearly, we have indeed received several suggestions to add in custom pages outwith the normal shopping cart view and this is an upcoming feature.
Secondly I've just finished a blog post about the special instructions setting which should be out in the next day. Here's the relevant part pertaining to your comment.
How to setup this feature.
You can enable and change the description of the special instruction boxes by going to Storefront > preferences and then scroll to the bottom of the page. Amend as needed.
While that may not be as advanced as the option you are hoping for , "input data" covers such a wide set of circumstances, the ability to remove, or rename , the section should at least cut down on the confusion.
Regards
John
QSC team
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I'm glad to hear that you are working on letting us add pages in the future to our shopping carts. Any idea as to when?
And, I'm still not sold on the special instructions way of getting user data. I was thinking more about a text box on certain product pages for them to add data. For example we offer custom embroidered blankets with our baby baskets, and we need a place for them to put their baby's name in.
Thanks
Reply to this
I'm afraid we don't give out anything other than the broadest information on when specific features are to be released though over time one can reverse engineer our responses into a fairly accurate guess. As to the additional data that was essentially the role we have the special instructions for , basically we'd be replicating it per product in this case. That's not to say we won't reexamine the need to include such a feature in a future edition just that it's currently not scheduled at this time.
Regards
John
QSC team.
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Looking for a way to set up flat rate shipping prices through USPS for multiple services (i.e. First Class Mail $4.95, Priority Mail $6.95, Express Mail $17.95, etc. Right now I can only see a way to set up different levels of shipping based on weight that automatically calculates and varies depending on how many items a customer buys. Or I have the option of one type of "flat rate shipping" cost only. Is there a way to make shipping rates "flat rate" but at multiple levels for USPS?
Reply to this
Greetings Elizabeth,
I too was looking at a way to accommodate that and currently there's no easy method to do this. Maybe the only way would to do this presently would be to make shipping free, and then have the user choose a shipping option as a separate product ( far from ideal) and hope they always remember to do so. I'll certainly keep your request in mind when we revisit the shipping offerings.
Regards
John
QSC Team
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Ok, I've got a really EASY fix for you guys that I've been trying to get taken care of...I've called and emailed submitting trouble tickets several times and I either got no response or a response that tells me nothing (other than exactly what I told them). So here it is...
YOU HAVE A CSS CODE ERROR!!! Your code for class “largeimage”, sets the picture size to a max width of 160px, thus shrinking and distorting it from it’s original size--which you explicitly state to be 175x175px everywhere else, including here in the Developers Blog (Article name "What happens to my uploaded images?"). The browser is forced to do the scaling/resizing and that results in the degraded image quality. Because of that, all of the images in categories and product-lists are distorted and jagged, showing obvious pixilation as the browser has to re-size them; I was informed that your company uses IE6 as a standard browser; for some reason IE6 does a better job scaling the images than IE7 or Firefox…if you view it with one of these (extremely common) browsers, the evidence of poor scaling is clearly evident as is the fault in the code. This leads me to believe that the 160px max-width for that image class (“largeimage”) is a mis-type…logically, there is no other reason for this incontinuity in code. Fitment, spacing, etc. should not be an issue where these images appear (not for 15px). I specifically re-sized and uploaded our pictures so that they would look CORRECT at 175x175px (the resize built into QSC destroys the integrity of the pic). How about changing that class to 175px wide for me and the rest of your QSC users? It should have minimal (if any) effect on existing margins, spacing, etc. I’ll even give you the code to enter!
Note the class "largeimage" in the css style sheet "category_3"
Go to the first, two sections of that sheet, "Category Style 3..." & "Products". Now change the existing code to the following which will correct the max-width (which is currently 160px):
.content-category.largeimage img {
max-width: 175px;
border: none;
}
.content-product.largeimage img {
float: left;
max-width: 175px;
border: none;
}
And PLEASE don’t tell me, to go back and change all my pics to 160x160… we both know that’s unreasonable and ALL of your users would benefit from this change.
Note also that instead of using class “largeimage” on the product page, you use class “imageanddetails” which is actually set to 180px…so if you are saying 160px is correct, then you ought to change your image resizer, the data in the developer’s blog, and the constraints for other product images…
PLEASE FIX THIS!!!!!!!!!
Thanks,
Sean
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Sean,
Thanks for the detailed report. This issue has been corrected and will be in a future release of Quick Shopping Cart.
Sincerely,
--Steve, QSC Team
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In Shopping Cart (viewcart.sc) under "Description" the software actually displays "Title" information from the database. Shouldn't it actually show "Short Description" data instead?
Probably many,like us, repeat the item number under "Title" in the database since it is short and displays in the content box header. But this leaves customers wondering what they've ordered when viewing their shopping cart.
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Greetings,
Firstly it is displaying what we intend it to at present.When we next look at this section we can examine allowing the option swap the title for the description though it would then becomes an issue of formatting for the longer titles. In the interim using descriptive titles within the titles could be a good strategy.
Regards
John
QSC team
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I was really excited to see the new templates especially the 35mm and fresh air. I was going to convert my template to the fresh air design but found out that most of the customizing fields were grayed out. Not having the ability to change the font and size of the company name header makes the page look amateurish. Why would you create such nice new templates but limit their modification capabilities? I would also like to someday be able to add a 3-d or flash logo to my header. Any chance of that in the future?
Reply to this
Greetings Matt,
Thank you for your feedback on the templates and their current abilities. While we are progressing towards templates were more control is ceded to the store owner there is an interim stage where the crossover between providing more accomplished templates that degrade well when people customize them further. In cases where we've identified key elements that when change cause more issues than the benefit of leaving them in for the time being they are grayed out. The same goes for header customization to include rich content within a future version.
Regards
John
QSC team.
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I am in the process of changing my template from business light to racer. How do you remove the corvette picture from the header? Can it be replaced with something else?
Reply to this
Greetings Matt,
Thanks for you inquiry regarding the Racer template. The image is fixed to the template and can't be amended by the store owner.
Regards
John
QSC team
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I appreciate your fast reply. I just can't accept the fact that in Website Tonight I am allowed to remove and change the template images but am not in QSC. These are both the same templates! Racer. Is there another template that has the same layout as Racer but would allow me to add my own image? I don't have a corvette or even sell anything for them.
Reply to this
Greetings,
You are correct that it's the same template however it's a different infrastructure that it's being created by that doesn't yet allow for the same degree of customization that WST does. The template is one of a series that we're calling "specifics" and the aim is to make more realized designs that are suitable to narrower sections of the audience. While we only have a few it is indeed frustrating to not be able to mold a template that's nearly there into something great I can assure you we're adding these on an ongoing basis and generic versions of templates such as these are planned for future versions.
Regards
John
QSC team
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While I'm not familiar with the exact "racer" template you speak of, using another template, I too did not like how things were displayed...so I just created an image in photoshop that overlays the actual header...add your logo, and whatever info you want in it and then just add it alone, into the header content box. Problem solved.
Matching a gradient in the header properly, to an inset image is doable, although irritatingly difficult if your graphic does not cover the majority of the header...due to the code dictating exact image placement/spacing (there WILL be padding (margin) surrounding the entire input field , so you have to align things perfectly...I managed it in the header on my site (www.shop.topshelfperformance.com) but it took a couple tries before I got it right.
Anyway, I thought that might help.
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I have discussed this problem before but was basically told that it's just semantics. I am using POS and when a customer places their order the payment status on their confirmation invoice shows as "incomplete". While you and I know that this is due to the fact that their credit card has not yet been processed the customer sees the incomplete payment status and believes that they have made an error with entering their credit card information. Numerous times they will place the order a second time only to get the same result. Many times they call us to ask why their order is showing as incomplete. This is rather unprofessional.
The payment status should either be eliminated from the invoice as it was prior to the upgrade or it should show as "PENDING" which is a term more appropriate for the payment status and one the customer can understand.
I hate to repeat myself on this issue but it is a real problem and one that seems to not being given serious consideration for amendment. This is not a case of semantics.
Reply to this
David,
We took another look at the need for the invoice to include the transaction status and you are correct on both counts. It's not useful information for the user and the payment status is inherent in the balance due thus we're going to remove the payment status from the invoice. This will happen in an upcoming release. Thank you for you patience and persistence on this matter.
Regards
John
QSC Team
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John:
Thank you for your quick response on this matter. While QSC has it's shortcomings in some areas, I feel that the interest that you show in improving the product and getting it right is rare in the industry and makes me feel that we are all on the same path. Keep up the good work!
p.s. Hopefully the change to the invoice will be implemented sooner than later.
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Greetings David,
Thank you for the encouragement and while I can't provide specific release versions the plan is to have this enacted much closer to the sooner side. While we may not be able to get everything done at once we're good at keeping our public promises
Regards
John
QSC team
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Will QSC eventually get Paypal website payments Pro. This would alleviate a lot of the costs associated with merchant services. How about BIll Me Later?
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Greetings,
We do have closer integration with Paypal on our roadmap . Bill me later is something that I've not seen a lot of call for but I can look into how we could accommodate that.
Regards
John
QSC team
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One more question, in regards to inventory control, is there ever going to be an opportunity to track color/size options within the inventory? I had an issue recently b/c I can only list the number of items and not the numbers per size of items...which caused me to lose a sale. Just curious. Thank you.
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Greetings Beverly ,
Is there ever? Yes we have this functionality on our roadmap for future inclusion.
Regards
John
QSC Blog.
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Thanks for the info on editing the text under the paypal box in checkout. My question is in regards to International orders, I really need to be able to accept these orders through my site, I am losing money. Any news on Overseas ordering?
Thanks
Lionel
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Lionel,
It's still on the roadmap but I'm afraid I don't have a timeline on that presently
Regards
John
QSC team
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I'm testing out QSC for my company and really like the capabilities. Are a mid-size manufacturer and would like to have access to the data tables via ODBC to download into our ERP system. We'd also then like to be able to update the tables directly when they ship. Do you allow access (we'll gladly pay additional fees) to the mysql or sql tables?
If you can't do this, is there any capability of exporting open order information to text files (header & lines?) I would then import that data into our ERP system.
If you can't do either of these, does the quickbooks integration download all lines and customer info that I might be able to export to text files?
As I said, I really like the ease of use, but I can't ask our Customer Service Department to manage both our ERP and the on-line shop.
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Hi Greg
The Quickbooks integration would not be a solution for you as its a simple push of a generic name "quick shopping cart product" and a price.
We do not allow ODBC connections as our data is inside a PCI (Payment Card Industry) environment that is locked down and secure (and gets audited to make sure it stays that way). However, we are looking at a project to improve the import/export functionality of QSC and we are gathering business requirements for this. So, if you have some specifics of what you would like to an export order function to be able to accomplish, please let us know.
Thanks for the contribution,
Rob.
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QSC only allows one price. I understand that you may also set up a sale price, adjusted by dollar amount or percentage. Are there any plans for a tiered pricing capability? For example, one of my products is offered with quantity discounts at 21 units, 50 units and 100 units. My only solution at the moment is to offer a rebate on the purchase for each level.
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Hi Steve
As you have observed, we do not have a tiered pricing structure in place yet and its not on the horizon to be done any time soon. What you may consider as an alternative is using the Options capability. Options allow you to adjust a product price, so for example, you could have Product X = $10; and then options and set the prices, e.g. create options "21 of X" = $195; "50 of X" = $400; "100 of X" = $800. The only caveat on this is that options do not work with inventory management. So, buying an option of "50 of X" would not decrement 50 off the inventory.
Regards,
Rob
QSC Team
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Thanks Rob. Your suggestion is valid. As a matter of fact, I had already started implementation of your suggestion. For example, I entered my base price (1 to 20 units) = $226.67. I have four options (Levels) for the customer to choose, e.g. "Level I, 1 -20 units, Level II, 21 - 50 units", et cetera. If the customer selects Level II they receive a deduction to the base price of $13.60 per unit. Any quantity entered will then reflect a per unit price of $213.07 per unit. This approach works but it would be better if the process was transparent and didn't involve a customer action. Thanks again.
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I'm attempting to sell pre-print t-shirts online and I'm having fits with the images. I've tried each of the six category page styles but none offer the ability to produce ideal image space. Why can't I get more space for my images? I had to re-work each image to include text only-because viewing the whole t-shirt made the text (on the t-shirt) un-readable. Also I'm getting emails saying that my images are blurry-why is this? This is so frustrating.
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Derrik,
I took a look at the store and took one of the full size images from the body and used both a browser and an image program to reduce the size and came out with similarly blurry images from this source. I appreciate I may have the wrong image source so please send me a link to an image that you are directly experiencing this issue with and I'll try to get to the bottom of this. Usually using the large size , and
With regards to the spacing available that's certainly something we're always trying to improve upon. What would you consider a useful format for these products and I can see if it can be accommodated within another layout.
Regards
John
QSC team.
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Just started using QSC. When I download the address labels to Excel-CSV format, the data is not compatible with the USPS Shipping Assistant address import function because the fields names are not the same. Should this work ? or is there a program out there that can format the addresses ?
Thanks,
Jim
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Greetings Jim,
The format we export in currently is an Avery label format that doesn't directly translate field for field with the shipping assistant software. I did spend some time looking for an intermediary step that would take the label info in , then export it to the USPS program, but so far have been unsuccessful. While I can manually create a file to do this it's not that efficient unless you have masses of items to ship. I will continue to seek out a program that can do this.
I'm adding a feature to our roadmap to include USPS formatting as an alternate export.
Regards
John
QSC Team
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I am trying to build a website for a fishing bait company. As I was setting it up, the first feedback I got was the fact that I couldn't allow a user to purchase multiple colors and quanities for one particular product. Apparently this is a rather large concern for the owner of this company and I didn't know if you knew if this was possible or if someone else has been able to set this up already? I would love to see an example if one exists. I just don't want to promise the moon and not be able to deliver it.
Thanks!
Anna
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Anna,
What you're looking to do with this customer should be easily accomplished, but for reference, I would like to clarify exactly what type of setup you wanted for these products, so let me cover some options that you have at your disposal.
Options: 'Options' are exactly what they sound like. Want it in red or would you like it in blue? Either one is fine and one must be specified for the customer to continue on to adding the product to the cart. You can include up to 100 different choices per 'Option' set that will appear in a drop down when the customer is going through the purchase path. These 'Options' can also be stored and applied to other products so that if every product comes in 4 colors, and there's 20 products, you don't have to add them 80 times, just once per product.
Quantity: This is built into the purchase path for all products by default, so that if I want 20 of that same product, all I have to do is type in '20' and update on my way to check out. That product and all of the option choices I have selected for it are now in the cart with a quantity of 20, properly calculated for the correct price and waiting to be purchased.
I think that this is the information you're looking for, but if this doesn't meet your needs, give us a ring at (480)505-8877 or email us at support@godaddy.com and we'll be more than happy to go over exactly what is going to make your customer happy.
Sincerely,
Benjamin
QSC Team
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Hello John et al,
I had no idea about the lack of international shipping options - I just found out the hard way through a customer complaint. To instruct the customer to put this name here and their name there, (see your help section) is not conducive to sales - and has turned away several customers that I know of - and probably more that I don't know of.
With the Canadian dollar doing so well, it is a whole country worth of sales that we're missing out on. Shipping is a major cause of shopping cart abandonment - as you know.
I hadn't a clue that this was even an issue.
Is there any changes in the near future? What's the deal? Why so difficult to calculate when it's the same rate for the entire country?
Signed,
Missing Canadian sales.
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Greeting Janit,
Firstly let me say that you are correct with regards to the current manner in which international sales are handled as being a likely deterrent for international sales. There are certainly changes planned to support international shipping but I'm afraid I don't have a timeline for this presently but it's unlikely to match what a reasonable person would term near future. While on the surface it looks like an easy change it's tied into nearly every area of the program and it's not just one country that we have to take account of to properly support international sales/ shipping.
Thank you for taking the time to provide us with your thoughts on this matter.
Regards
John
QSC Team.
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John if I may interject. I worked around this issue by having the international customer's select print and call. I then process their orders manually through the paypal gateway. I also have found that the most economical way to ship is through USPS Priority mail service. They don't have extra surcharges for customs like other shippers.
Hope this helps.
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John,
When a customer searches our website for a very specific item (i.e. Sharon Starfish Necklace), the search results in every item on our database that has the word "necklace" in the description. If you simply search for "Sharon" or "Sharon Starfish", the results are narrowed down to the one item that applies.
Why is it when a customer searches for something so specific, that the results are so very wide open? One would think that if there is a three word search being requested that at least the first word or two would take authority over the third word.
Can you shed some light on this? Also, I was recently made aware that the search results are based on the item descriptions and not the item titles? Is that something that can be changed per website as well?
Kindest regards
Elizabeth
Soap Opera Jewelry
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Greetings Elizabeth,
First an apology for the slight delay in responding. This could be a very short reply since I agree with you. The example that you have given should indeed show only the relevant product and not everything with the word necklace in it. This is a change we have to make on our end and there's no practical way which you can alter the results until we do so which also goes for being able to specify whether the title or description keys off the result. I'm adding this into an upcoming release and we'll soon have these results making sense. Thanks for bringing this to our attention a real world example is worth many "contrived" tests that I can make up.
This is a really neat idea for a store.Now can we have one for Sci Fi jewelry next
Regards
John
QSC team.
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John,
Thanks for your reply and for allowing us the benefit of knowing that the change is coming. I am hopeful this will be sooner rather than later and would appreciate information on when this "upcoming release" is scheduled. This is a huge issue for our shoppers.
With regard to SciFi jewelry.... we can add jewelry from just about any show on TV. We are working on adding NCIS this week!
Kindest regards
Liz
Soap Opera Jewelry
www.SoapOperaJewelry.com
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